Small Business Intentionality
Free consultation for 15 mins to go over business plan and areas to address
1 hour customer service training with staff (in person or virtual)
2 hour customer service training with staff with roleplay scenarios (in personal or virtual)
1 hour Culture training and Black Excellence including bullet points
3 day customer service and processes training, monitoring and assistance with real life scenarios
Product assessment and pricing analysis
Marketing plan assistance
Black Dollar Intentional Plan
-Includes 14 days of monitoring
-Customer service assistance
-1 on 1 calls with staff
-Step by step detailed answers to help with customer complaints or feedback
-Stress testing of systems and processes
-Upon completion Black Dollar Approved social media posting
Click Here to Access Calendar to schedule your complimentary consult
Testimonials
“The customized customer service training Daniel and team created for my business was fantastic! He came in on a Sunday morning and did an intensive training with my staff and not only implemented new practices for the staff, it also set a standard that filtered out two staff members that knew their limitations in those needed areas. For that I am extremely grateful and to this day we have been able to successfully increase our reviews rate by 60% and our loyalty program by 34%”
-S.B
“We were able to successfully increase reviews by 30% and our tips from a minimum of $0-10 to an average of $20-$25 per customer after some tweaks to our closing processes with our clients.
Thank you again, invaluable!"
-H.M
"Daniel came in and did a full review of my processes from start to finish. From the first touchpoint to the invoice, there were five steps that I followed that allowed me to better track inventory and event planning pricing. Thank you and I will be in touch to get help for my new services I plan to offer in the new year”
-L.N