Small Business Intentionality
Free consultation for 15 mins to go over business plan and areas to address
1 hour customer service training with staff (in person or virtual)
2 hour customer service training with staff with roleplay scenarios (in personal or virtual)
1 hour Culture training and Black Excellence including bullet points
3 day customer service and processes training, monitoring and assistance with real life scenarios
Product assessment and pricing analysis
Marketing plan assistance
Black Dollar Intentional Plan
-Includes 14 days of monitoring
-Customer service assistance
-1 on 1 calls with staff
-Step by step detailed answers to help with customer complaints or feedback
-Stress testing of systems and processes
-Upon completion Black Dollar Approved social media posting
Testimonials
“The customized customer service training Daniel and team created for my business was fantastic! He came in on a Sunday morning and did an intensive training with my staff and not only implemented new practices for the staff, it also set a standard that filtered out two staff members that knew their limitations in those needed areas. For that I am extremely grateful and to this day we have been able to successfully increase our reviews rate by 60% and our loyalty program by 34%”
-S.B
“We were able to successfully increase reviews by 30% and our tips from a minimum of $0-10 to an average of $20-$25 per customer after some tweaks to our closing processes with our clients.
Thank you again, invaluable!"
-H.M
"Daniel came in and did a full review of my processes from start to finish. From the first touchpoint to the invoice, there were five steps that I followed that allowed me to better track inventory and event planning pricing. Thank you and I will be in touch to get help for my new services I plan to offer in the new year”
-L.N